Frequently Asked Questions

General Information:
Where can I find a childproofing service in my area?
I have a decorating or childproofing question, can you answer it?
I have a kid smart decorating idea. Where can I send it?
What is your phone number?
Can I have a catalog sent to me?
Do you offer giftwrap?
Where are you located?
Do you have a walk-in store?
Do you have an affiliate program?

About Orders:
Can I place an order over the phone?
I saw something that you no longer have available. Can I special order it?
What types of credit cards do you accept?
Can I pay by check?
Can I pay be COD?
How can I check on the status of my order?
Do you ship all over the world?
What shipping methods do you use?
What happens when a product I want is not in stock?
How can I return or exchange an item?
What if my order is incorrect or arrives damaged?
Can I return a gift for cash?
Are my online credit card orders secure?

Visit Customer Service Page

General Information

Where can I find a childproofing service in my area?
The International Association of Childproofers website has an online directory of certified professional childproofers. Their website is: www.iafcs.com

In the Houston area, Precious Baby Protectors at 281-438-4670 is a trusted installer and offers the same professional quality products KidSmartLiving carries. Back to top

I have a decorating or childproofing question, can you answer it?
You can Contact Us via email with your decorating or childproofing questions, or go to our Parent's Corner message board to post a question - or great idea -- for other parents to see and respond to. We review questions and responses every day. Back to top

I have a kid smart decorating idea. Where can I send it?
You can Contact Us via email with your decorating or childproofing idea, or go to our Parent's Corner message board to post an idea -- or question -- for other parents to see and respond to. We review questions and responses every day. Back to top

What is your phone number?
Our toll-free customer service phone number is 866-323-9654. Customer service assistance is available from 9 a.m. to 5 p.m., Monday - Friday, Central time. Back to top

Can I have a catalog sent to me?
Sorry! We are a web-based company and do not offer a catalog at this time Back to top

Do you offer giftwrap?
Yes! We offer an attractive Kraft Giftbox tied in Raffia Ribbon for $5.95 - charged per order (not per item or box!) You can request this on our online order form or when placing a phone order. Back to top

Where are you located?
Our office and warehouse are both located in Stafford, Texas in Houston area. Back to top

Do you have a walk-in store?
No, we are mail order only. Back to top

Do you have an affiliate program?
Yes! Click here to find out more! Back to top

About Orders:

Can I place an order over the phone?
Yes! Call Customer Service: 866-323-9654. Hours are 9 a.m. to 5 p.m., Monday - Friday, Central time. If you need to turn off your computer to call us, please print the page(s) of the products you wish to order, or write down the product name, number and color choice (if applicable). Back to top

I saw something that you no longer have available. Can I special order it?
Please contact us. It may be temporarily out-of-stock or, if we're no longer carrying it, we may be able to special order it. Back to top

What credit cards do you accept?
We accept Visa, Master Card, American Express and Discover. Back to top

Can I pay by check?
Yes, U.S. residents may pay by check, orders generally ship within 5-7 days of receipt of check. Please print the page(s) of the products you wish to order, or write down the product name, number and color choice (if applicable), add applicable Shipping Charges from the Shipping table -- and be sure to include your return shipping information! Sorry! We cannot accept Canadian checks.
Back to top

Can I pay be COD?
No, we cannot ship COD orders. Back to top

How can I check on the status of my order?
To view your online order status, click on the direct link on your order confirmation page.
Or, you may call our toll-free Customer Service number: 866-323-9654 from 9 a.m. to 5p.m., Monday - Friday, Central time.
Back to top

Do you ship all over the world?
No, we currently ship to the United States, Canada, Puerto Rico, USVI and US military overseas (APO/FPO addresses only). Back to top

What shipping methods do you use?
For U.S. Continental addresses, Ground and Expedited are available.
For Alaska and Hawaii, we ship via USPS for ground service, UPS 2nd Day/3rd Day for Expedited.
For APO/FPO (US military overseas), we ship USPS Prioirty Mail - or Parcel Post for larger items
For Canadian, PR and USVI, USPS International Airmail service is the only shipping method we use.
See Shipping Information for details and rates. Back to top

What happens when a product I want is not in stock?
Product availability is shown in the shopping cart at the time of your order. You will be notified if a product is on backorder of more than 2 weeks. If you've ordered several items, we will ship those available immediately and the remaining item(s) as soon as we receive them. When possible, we will try to give you an idea of when we expect to receive any out-of-stock or backordered items. You will be charged only for the items that ship. Back to top

How can I return or exchange an item?
Your satisfaction is our priority. We are happy to accept returns or exchanges for any item within 30 days of the shipping date, and credit returns for the full merchandise purchase price, less shipping. Simply fill out the return form provided with your order, mark "Return" -- Or for exchanges, mark "Exchange" and include the replacement item desired, and send it with the item(s) being returned to:

Please re-pack the item(s) in the original shipping carton, insure the package for the full value, and retain your shipping and insurance receipts. If you have any questions, please call us toll-free at 1-866-323-9654 between 9a.m. and 5p.m. Central time. Back to top

What if my order is incorrect or arrives damaged?
If your order arrives incorrect or damaged in any way, please contact us immediately via email at orders@kidsmartliving.com, or toll-free at 866-323-9654 Repack the items in the original shipping box and fill out the return form. We will arrange the return of the order and correct the order or replace the damaged item(s) right away! Back to top

Can I return a gift for cash?
You can exchange a gift or receive a store credit for the value of the gift (in the form of a gift certificate). We cannot issue a credit amount directly to a gift recipient's credit card. A gift giver can return an item for a credit to their credit card. Back to top

Are my online credit card orders secure?
Yes, as a Yahoo! Store, we use Yahoo's industry standard SSL (secured sockets layer) and 128-bit encryption for all orders. See Privacy & Security for more information. Back to top

Please see
Shipping Information
for additional services:
~Expedited 2-3 Day Air~
~HI, AK, USVI, PR~
~Military APO/FPO~
~Canadian Shipments~