Shipping Information
Please see our Shipping Information page for all Shipping details

Order Processing
-- In-Stock orders typically ship by the following business day.
-- Stock availability is shown in the shopping cart at the time of your order
-- Orders placed during weekends or holidays ship the following business day.
-- Your credit card is not charged until orders/items ship.
-- Backordered items are charged at the time of shipment - not before!
-- All orders are charged in U.S. funds.

Order Updates and Shipping Notification
You will receive email confirmation of your online order once placed. Upon shipment, you'll receive another email with the shipping information and a link to track your shipment online. Please check your spam and bulk email folders if you do not find our emails, they are sometimes blocked as spam.

Payment Options
KidSmartLiving accepts MasterCard, Visa, American Express and Discover credit cards for online and phone orders.

Checks (US ONLY), Money Orders and Cashiers Checks are accepted via mail.
Mail Order Information and Payment to:
KidSmartLiving Orders Department
13407-C Murphy Rd.
Stafford, Texas 77477

Please include all order information with a mail-in payment:
-- Delivery Name, Address, Phone Number and E-mail Address (optional)
-- Item name, product number and color (if applicable)
-- Shipping preference and all applicable delivery charges (above), plus 8.25% sales tax for Texas residents.

Sales Tax
Texas Sales Taxes (8.25%) will be added for orders shipping and/or billing to Texas residents only.

Returns and Exchanges
Your satisfaction is our priority. We are happy to accept returns or exchanges for any unused item within 30 days of the shipping date (except our Just "4" Kids furniture and beanbags, see below). Upon receipt of your return or exchange, we will promptly refund the merchandise purchase price to your credit card for returns, or send a replacement item for exchanges. Simply fill out the return form provided with your order to the address below.

Returns Policy for Just "4" Kids Furniture: We're sorry, our Just "4" Kids furniture is custom-made upon ordering and we cannot accept returns unless there is a mistake - which we will happily correct!!!

Return Address

KidSmartLiving Returns Department 13407-C Murphy Rd. Stafford, Texas 77477

Please re-pack the item(s) in the original shipping carton, insure the package for the full value, and retain your shipping and insurance receipts. If a return does not arrive in our warehouse, we must have proof of delivery (a UPS tracking number or post office proof of delivery) in order to credit your account. If you have any questions, please call us toll-free at 1-866-323-9654 between 9 a.m. and 5 p.m. CST.

Shipping Mishaps or Damaged Items
If your order arrives incorrect or damaged in any way, please contact us immediately via email, or toll-free at 866-323-9654 Repack the items in the original shipping box. We will arrange the return and/or replacement of mis-shipped or damaged items right away!

For Bulk Orders, Case Discounts or Commercial Orders
Please visit our commercial website: SimplySmartLiving.com
All of our plastic drinkware, plastic tableware, vinyl placemats, and all tabletop and serving items are listed online with bulk quantity discounts on our commercial website.

Our Commitment and Guarantee
The child safety items and homewares products in the KidSmartLiving collection are carefully choosen for quality, ease-of-use, style, and durability. We scour the market for the best possible products in each class. Homeware and tableware products offer ease-of-use and care and are durable alternatives to breakable glass and ceramic products under normal household use. They are not designed to be mistreated or used as toys. Child Safety Products and other safety information offered on this website are meant to be deterrents; They are not meant to substitute for proper adult supervision of children.

KidSmartLiving is a retailer, not a product manufacturer, and does not offer any individual product warranty or guarantee. Manufacturer warranties are included with items sold. KidSmartLiving's liability is limited to exchanging, replacing, or refunding the cost of any products which do not meet customer satisfaction.

We love our kids and know you love yours, too, so please decorate sensibly around small children.

Our Commitment to Your Privacy
SmartLiving Companies,Inc. operates the KidSmartLiving.com and SimplySmartLiving.om websites as an online retail mail-order stores.

We strongly believe in protecting the integrity and privacy of personal information gathered from shoppers on our Web sites. Since the protection of your privacy is of great importance to us, we have created this privacy policy to communicate our practices regarding the collection and use of personal information that can be linked to a specific individual; such as a name, address, phone number, e-mail address, credit card information, or any other information; provided to us by our shoppers.

These policies do not extend to external sites linked to or from us, or to outside Web site content where our name may be mentioned. Please check with these companies and sites for their policies regarding data privacy.

When and Why does KidSmartLiving.com ask for your information?
You will only be asked to enter personal information on our website for the following reasons:

• Make a purchase from our website
• Request to receive via email our newsletter or specials updates
• Use the "Order Tracking" feature for tracking existing or past orders
• Use your online account to access information about past purchases; such as shipping addresses
• Use the "Wish List" feature to create a gift registry or save your favorite items for later shopping
• Use "Refer a Friend" to send an email from our website with item information
  

Does KidSmartLiving.com use *cookies* on its Web site?
Yes. *Cookies* are a necessary part of online shopping. A *cookie* is a small piece of data that is stored on a site visitor's hard drive but that does not itself contain any personal information. Cookies are necessary to be able to use an online shopping cart. They allow your web browser to "remember" when you place items in, or remove them from, your shopping cart. Web visitors can configure their browsers to be alerted when any site is attempting to send a cookie and refuse the cookie, though you will have trouble ordering online without allowing *cookies*.

Cookies also help us track user visits to popular items and pages, and allow us to gather broad demographic information so we may improve your online experience -- and our product offering to you!

Will KidSmartLiving.com email you?
Like you, we hate Spam! There are only three reasons KidSmartLiving.com emails customers.

• To confirm your online purchase at the time you place an order on our Web site
  
• To update your order status; ie: order has shipped, items is backordered, or credit card processing issue
  
• If you have requested to receive via email our newsletter or specials updates
• Answering a customer email or query
  

How does KidSmartLiving.com protect your information?
KidSmartLiving.com is extremely protective of the information gathered with your order. Our Web site is hosted on Yahoo's provenYahoo!Store e-commerce system which has security measures in place to protect against the loss, misuse, or alteration of the information entered with your online order. Plus...

• All sensitive information is gathered via a secure server with the highest industry standard 128-bit encryption
• Your credit card is encrypted in our order processing system
• We do NOT process your credit card over the internet at the time your order is placed. It is processed in a secure batch over secure lines through our secure order processing system.

Does KidSmartLiving.com rent, sell, or trade your information?
No. SmartLiving Companies does not currently participate in any trade or sale of customer information to other catalog or online retail companies.

Questions concerning your privacy?
If you have any questions about our privacy policy, the information that we have collected from you online, the practices of this site, or your interaction with KidSmartLiving.com, please e-mail us.